Introducing the breakthrough concept of 'UGRs' which helps people to understand and improve corporate culture. Unwritten Ground Rules

Free Newsletter

Our monthly Cultural Intelligence™ newsletter is receiving rave reviews from readers in 31 countries! This is a newsletter written in 'plain speak' that addresses the many leadership issues that an organisation must address - creating a productive and positive culture, how to profit from a service edge, leadership insights, to name a few. Here are some of the comments we've recently received:

  • 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas'
  • 'I think your newsletter is great!!!!!!, I really look forward to reading the articles, and I am passing this one on to a number of our Senior Management.'
  • 'Its always good to get your newsletters - its like a friendly face walking into the office'
  • 'Where would I be without this!!!'
  • 'Our staff love it. I have a dedicated list of managers/team leaders and staff who have specifically asked to receive it and I forward it on to these people every month'
  • 'Great newsletter!'
  • 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas. I have been sharing the newsletters with others at work here'

A note on spelling... In Australia, we follow UK English conventions, so some of the spelling may look a little strange to our US readers.... Thanks to people who have recently told us we spell 'organisation' incorrectly - but that's the way we Aussies spell it!

Like to Subscribe?

Like to receive a free copy of our Free Newsletter? Simply email us at and we'll add you to our distribution list!

Our name change - the newsletter was named Cultural Intelligence™ in February 2004 - prior to that, it was called the Awesome Service newsletter. The name change took place to better reflect the content of the newsletter, plus we think it's a pretty smart concept! You'll find all newsletter prior to February 2004 with the Awesome Service masthead.

Copies of our monthly Cultural Intelligence™ newsletter are available below. The newsletter is in PDF format, which may require you to download suitable Adobe Acrobat software FREE from the Adobe site.

Please note that the newsletter is copyright, however we're happy for you take to make appropriate use of articles. Contact us if you would like to use of any articles in the newsletter.

Archive for 2000 to 2002 Newsletters


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