UGR's: Unwritten Ground Rules

Our monthly Cultural Intelligence™ newsletter is receiving rave reviews from readers in 31 countries! This is a newsletter written in 'plain speak' that addresses the many leadership issues that an organisation must address - creating a productive and positive culture, how to profit from a service edge, leadership insights, to name a few.

The newsletter is in PDF format, which may require you to download suitable Adobe Acrobat software FREE from the Adobe site.

January 2009 February 2009 March 2009 April 2009 May 2009 June 2009 July 2009 August 2009 September 2009 October 2009 November 2009 December 2009

January 2010 February 2010 March 2010 April 2010 (sorry - hard disk died!) May 2010 June 2010 July 2010 August 2010

A note on spelling... 'Down Under', we follow Australian English conventions, so some of the spelling may look a little strange to our US readers.... Thanks to people who have recently told us we spell 'organisation' incorrectly - but that's the way we Aussies spell it!

Like to Subscribe?

Like to receive a free copy of our Free Newsletter? Simply email us at info@ugrs.net and we'll add you to our distribution list!

Our name change - the newsletter was named Cultural Intelligence™ in February 2004 - prior to that, it was called the Awesome Service newsletter. The name change took place to better reflect the content of the newsletter, plus we think it's a pretty smart concept! You'll find all newsletter prior to February 2004 with the Awesome Service masthead.

Here are some of the comments we've recently received:

• 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas'
• 'I think your newsletter is great!!!!!!, I really look forward to reading the articles, and I am passing this one on to a number of our Senior Management.'
• 'Its always good to get your newsletters - its like a friendly face walking into the office'
• 'Where would I be without this!!!'
• 'Our staff love it. I have a dedicated list of managers/team leaders and staff who have specifically asked to receive it and I forward it on to these people every month'
• 'Great newsletter!'
• 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas. I have been sharing the newsletters with others at work here'

Please note that the newsletter is copyright, however we're happy for you to make appropriate use of articles. Contact us if you would like to use any articles in the newsletter.