UGR's: Unwritten Ground Rules

The UGRs concept was created by Steve Simpson, who heads up Keystone Management Services in Australia.



We specialise in helping organisations to profit from an improved culture.

In our earlier years we worked with organisations in a training and consulting role . We soon realised that the success of our work with these firms depended on the company’s culture. Unless the culture was ‘right’, we would have very limited lasting success.

That’s what led us to create ‘Unwritten Ground Rules’ or ‘UGRs’. Two universities - the University of Western Australia and Curtin University of Technology - teamed up with Keystone Management Services to undertake world-first research into UGRs. This was the beginning of something very exciting.

Since then, we have worked with organisations around the globe. We know that the UGRs concept literally has universal appeal and impact. More importantly, the concept has the potential to change – in a fundamental way – the culture of an organisation.

Now we are creating a network of skilled trainers and consultants with high levels of expertise in the UGRs concept. These UGRs Partners work with organisations to help them understand and improve their culture – and to reap the significant benefits that flow from such improvements.

Our Licensees are currently located in South Africa and Australia.

Judge us by our client list, which includes:

• Australian Institute of Management
  
• Australian Human Resource Institute
• Academy of Chief Executives, UK
  
• Bayer Australia
• Barrick Gold, Tanzania
  
• Customer Service Management Group, USA
• Dover Court International School, Singapore
• General Motors Acceptance Corporation
• Gold Fields, South Africa, Ghana and Australia
  
• Graduate School of Management, University of Western Australia
  
• Help Desk Institute, USA
• International Customer Service Association, Denver, Colorado
• KFC South Africa
• The KTS Group of Companies, Malaysia
• Legal and General, UK
  
• Lexus Australia
  
• Lion Nathan Brewing Company
• National Institute of Education, Singapore
  
• North West Shelf Gas
• Royal Bank of Scotland, UK
  
• Royal Yacht Britannia, Edinburgh
• SOCAP in Europe
• St George Bank
  
• Toyota Australia