Our Next Webinar: Cracking the Corporate Culture Code
16th April 2015
7pm, Sydney time (Time zone converter is here)
Fee: AU$49 (GST inclusive)
About the Webinar
Leaders across the world are realising that their corporate culture is the key driver of bottom line performance. Paradoxically, while there is a great awareness of the importance of culture, many feel powerless to change it.
The concept of UGRs® - unwritten ground rules - changes all that.
Created by Steve Simpson, the concept of UGRs is being hailed across the world as a breakthrough that enables leaders and staff to understand and improve workplace culture. In this one hour webinar, you'll be introduced to the concept of UGRs and you'll be walked through a five step process for using UGRs to understand and dstrategically improve corporate culture.
This is a webinar not to be missed.
About Steve Simpson
Steve Simpson is an international speaker, consultant and author based in Melbourne.
Described by UK based e-Customer Service World as ‘Australia’s leading corporate culture authority’, Steve has created the concept of UGRs which is receiving global acclaim as a tool to understand and improve organisational culture. Steve has spoken at two World Conferences on Customer Service Management, in the US – where he rated in the Top 10 speakers. He has recently spoken at UK Customer Management Conference in Edinburgh, the Regional Conference for the Academy of Chief Executives in London, and the International Leadership Symposium in Johannesburg.
He is the author of two books and a contributing author to a further two books. Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP.
He has a Master's Degree from the University of Alberta.
Please note: Only those who attend the webinar will gain access to the recording!
Please note: A recording of this webinar will only be made available to those who attend.