We realise the value of keeping things up
to date - so we're constantly updating and adding to our site.
Below are the most recent additions to the UGRs web site.
Click on the title to read more about it.
- The August 2006 edition of the monthly Cultural Intelligence™
newsletter is available here.
This month features articles that include: - Why many organisations
should put the sign 'Bring No Initiative' above their front
door; Can you have too much teamwork? How to overcome the
war between sales and marketing; and more! If you would like
to receive a free copy of our monthly newsletter, simply email
us at email@example.com
and we'll add you to our distribution list
Rosabeth Moss Kanter holds
a chaired professorship at the Harvard Business School, advises
major corporations and government entities worldwide and is
the author and co-author of over 300 articles and 13 books.
And she is coming to Australia for seminars on 25,
26 and 27th September! Named one of the 50 most
powerful women in the world (Times London), Rosabeth
will be presenting on 'Leading With Confidence: How leaders
guide change in successful organisations'. Featuring with
Rosabeth will be Steve Simpson!! Details can be found here.
Steve Simpson has recently delivered the opening
keynote presentation at the Annual Conference for
the Institute of Customer Service in London. Click
here to see a two minute video
showing what some of the delegates said about Steve's presentation
A new synergy. We are both
delighted and proud to announce a new business partnership.
Recently, Steve Simpson was in Melbourne working with the
people from Gadria,
a leading Australian consulting company which now has the
exclusive license to work with UGRs® (Unwritten Ground
Rules) in Australia. This is a group of really intelligent
yet grounded people who have done some great work in boosting
corporate cultures in a variety of organisational contexts.
More importantly, Steve says they possess a quality that is
not in oversupply nowadays - they are good people! Gadria's
experience in managing and facilitating change is the perfect
match for the UGRs concept. Check out their web site here
- or contact them direct on +61 3 9421 4055
to find out what your culture is really like?
We've developed an exciting new tool for uncovering the real
culture in your organisation. Our web site has a password
protected page exclusive to people in your organisation. We'll
agree on a number of 'lead-in' sentences for people to complete,
for example, 'Around here, customers are...', 'Around here,
when it comes to showing intiative...' and so on. These lead-in
sentences are selected in terms of what is most important
to your future business success. In addition, we'll
include options for the collection of key demographics. You
will receive a fully detailed, analysed report on the results
- opening a window into your corporate culture! Email us at
or review details here
How much difference does UGRs-related work make
in an organisation? Check out some quantified results here
UGRs® Licenses available.
Consultants and trainers in New Zealand, the US and the UK
are now able to access the many years of work that have gone
into the creation of the powerful UGRs®
concept to change corporate culture. Licensed UGRs Consultants
will be provided training, a completely modularised programme,
with facilitator notes, PowerPoint slides and participant
workbooks linked to each of the 18 content modules. Interested?
Email Steve Simpson direct at firstname.lastname@example.org
to improve your organisation's culture? We have developed
an in-house training programme based on the UGRs concept.
We will train a team of your your people and provide them
with a suite of strategies and tools to improve your culture.
Called the UGRs Cultural Change Programme,
you can learn more by downloading this pdf
hit South Africa! Creator of the UGRs concept,
Steve Simpson, has been to South Africa where he worked with
Stef Du Plessis and Associates, to enable Stef and his talented
team to implement UGRs into South African companies. Find
out more about Stef Du Plessis and Associates here
The worlwide culture survey of UGRs - we've
had 380 responses from 19 countries to the survey and the
16 page Free Summary Report is here.
The Full report provides more details including a breakdown
of results to identify differences based on demographics including
whether the respondents were management or non-management,
the company size and the country in which the organisation
was based. It also provides insights into how the cultural
change improvement be achieved in your organisation using
the UGRs concept. The Full Report, priced
at $39 can be purchased here.
Customer Service Newsletter published by the
Customer Service Group, is a good source of ideas and inspiration
to improve service. In a recent edition (Vol 31, No 7), UGRs
are discussed. A copy of the article is here.
The 2003 European Conference on Customer Management.
What a great conference! Congratulations go to the
team at eCustomerServiceWorld.com who ran a professional and
highly valuable conference. Steve Simpson was one of the speakers,
and he received some wonderful feedback. Read delegate comments
New Links - we've recently
updated our links, and highlighted some great sites we've
come across recently. The latest include eCustomerService
and the Wow Awards, which are worth a look
Winners - Our congratulations go to Arthur Kyron and
his team at the Town of Claremont in Western Australia,
who have been recognised by Australia's Local Government Focus
newspaper for their achievements. The management team at Calremont
have used UGRs as the basis for work on their strategic plan
values. Details are here
(you will need to scroll halfway down to find the story).
Well done Town of Claremont!
UGRs hit the media! The Australian Newspaper has reported
on the power of UGRs! The February 7th 2002 edition of the
national newspaper carried a feature article on page 6 titled
'An Acronym to Rule Out Bad Service'. It begins.. Improved
customer service is the latest mantra being adopted by small
and large businesses wanting to ensure continued success -
and a new acronym is being embraced to get there. 'UGRs' -
or unwritten ground rules - is the catchphrase dreamed up
by author and customer service whizz Steve Simpson to explain
a common trait that gets a lot of workplaces into trouble
when dealing with customers. Steve has since been interviewed
by ABC radio across the country, on Foxtel television, and
on the Book Show.
Radio Interviews - ABC Radio in Perth, Brisbane and
Melbourne have interviewed Steve Simpson on his latest book
- UGRs: Cracking the Corporate Culture
Code. Click the title to hear the Perth interview.